Question 1

How fast do gift cards actually arrive?

Accepted Answer

Within 10 seconds of successful payment. We send via WhatsApp as the primary channel, with email and in-app as backup.

Question 2

Are the gift cards genuine?

Accepted Answer

100%. We source directly from brand partners or via licensed aggregators (Pine Labs / Woohoo). Every voucher carries a real, active balance you can redeem.

Question 3

What if the recipient doesn't receive the WhatsApp message?

Accepted Answer

The voucher is always available under 'My Vouchers' in your LoyltyKart account. You can also forward the code manually.

Question 4

Can I schedule a gift for a future date?

Accepted Answer

Yes. At checkout you can pick a specific date and time — we'll deliver exactly then.

Question 5

Can I get a refund?

Accepted Answer

Unredeemed vouchers can be cancelled within 24 hours of purchase. Once the recipient has used any part of the balance, refunds are not possible (brand policy).

Question 6

How do corporate bulk orders work?

Accepted Answer

We're onboarding our corporate gifting module now. For urgent bulk orders (50+ vouchers) email corporate@loyltykart.in.

Question 7

Do gift cards expire?

Accepted Answer

Most cards are valid for 1 year from issuance, though some brand cards have longer validity. Exact validity is shown on each product page.

Question 8

What payment methods are accepted?

Accepted Answer

UPI, all major credit & debit cards (Visa, Mastercard, Amex, Rupay), netbanking from 50+ banks, and wallets — all via Razorpay secure checkout.

Question 9

Why should I buy from LoyltyKart vs. the brand directly?

Accepted Answer

Every card on LoyltyKart ships with an instant discount (3–12% off face value). A ₹10,000 Tanishq card costs you ~₹9,700. Plus: one app for 270+ brands, WhatsApp delivery, and a real gifting experience.

Question 10

Is my data and payment information safe?

Accepted Answer

Yes. We don't store your card details. All payments go through Razorpay (PCI-DSS Level 1 compliant). Your phone number is only used for login and order updates.

Frequently asked questions.